Top Issues

• "Unable to install required components" error
• "No internet connection" or "Downloading components failed" error
• Helix DRM or Windows Media components did not install
• Asked to synchronize device
• Device doesn't show up in the Best Buy Digital Music Store
• Redeeming a Download Card
• "PIN is redeemed" error when using a Download Card
• Free music, "all you can download" and CD burning

Getting Started

• Initial setup and installation
• Buying music
• Getting a free trial
• Why we need your credit card info
• Free trial length
• Uninstalling and reinstalling
• Changing your password or e-mail address
• Forgot your e-mail address

Taking Your Music With You

• Transferring songs to a portable MP3 player
• MP3 players compatible with the Best Buy Digital Music Store
• MP3 player setup
• MP3 player not working with installed version of Rhapsody
• Burning CDs