While you are installing Rhapsody 4.0, during the "Downloading additional components (Please wait while we install Digital Rights Management components)" part of the install, you may get a Rhapsody Setup window saying:
Rhapsody is unable to install required components from the Rhapsody server. Please restart Rhapsody, and if this problem continues, click the link below for more information.
At the end of the application install, Rhapsody downloads the Helix DRM and checks to make sure you have two required components for the Windows DRM. If Rhapsody is unable to download or install these components you will receive this error.
Solution 1. Configure your firewall rules
If you have a firewall installed on your system, please ensure that it is not blocking Rhapsody. Follow the steps in "No internet connection" or "Downloading components failed" when downloading or signing in to Rhapsody
Solution 2. Manually install the required Windows Media Player updates
The two Windows components that are installed (if your OS supports them) are the Windows Media Player 11 runtime (Windows XP SP2) and KB 929399 (a hot fix for Windows Media Player 11).
The following operating systems receive these updates:
WMP11: Windows XP Service Pack 2 (SP2)
KB 929399: Windows XP Service Pack 2, Windows Vista (without Service Pack 1)
Please note that these two items are installed separately from Rhapsody. Be sure to accept the installation. In some cases it may be necessary to reboot after the installation of these components.
To manually obtain these updates:
Please go to Windows Updates
and ensure that you have all High Priority updates and all Windows Media Player related optional updates installed. Please note that it may be necessary to install, reboot, and then revisit the Windows Update website several times to get all available updates.
To check your machine to see if these components have been installed:
1. First, check which version of Windows Media Player you are using. (See http://support.microsoft.com/kb/190990
if you are not sure.)
2. If your version of Windows Media Player is 10 or lower, see
Why is the 'Authorize Device' option missing in Rhapsody 4?
for some more general solutions.
3. If your version of Windows Media Player is 11 or higher, continue to the next steps.
Windows Media Player 11 users:
1. Disconnect your device.
2. Close all media programs, including Rhapsody and Windows Media Player.
3. Visit the Microsoft Web site http://support.microsoft.com/kb/929399
and download the patch for your version of Windows. (Please contact your computer's manufacturer if you are unsure of which one to choose.)
4. After the patch is installed, restart your computer.
5. Open Rhapsody, reconnect your device, and try authorizing the device again.
Other operating systems:
Windows Vista Service Pack 1: No additional WMP updates required at this time. Make sure you are installing the latest build of Rhapsody if you are having difficulties.
Windows XP Service Pack 3: No additional WMP updates required at this time. Make sure you are installing the latest build of Rhapsody if you are having difficulties.
Windows XP Service Pack 1: SP2 or greater is recommended. If SP2 is not installed, WMP10 with all updates is required.
Windows 2000: WMP9 with all updates is required
Try the following solutions, and check if Rhapsody is fixed after each one. You don't have to do all of these. If the first doesn't work, try the next, until you find your solution.
Solution 3: Close the error and Rhapsody, then reopen Rhapsody.
Our update server may have been down momentarily. Close out of the error and close out of Rhapsody, then reopen Rhapsody. If you still receive the error, go to the next solution.
Solution 4: Check the date and time on your computer.
Correct your computer's date and time if necessary. Contact your computer manufacturer if you need help. If you still receive the error, go to the next solution.
Solution 5: Troubleshoot Helix Components.
Please see How do I troubleshoot my Helix Components?
for instructions on deleting your Helix Licenses, then updating the Helix Components.
Solution 6: Check for Compatibility Mode settings.
Compatibility Mode can cause installation errors and unexpected behavior like screen resolution changes when launching a program.
1. Close Rhapsody.
2. From your desktop, right-click the Rhapsody icon.
3. From the menu that appears, click Properties
4. From the Properties window, click the Compatibility
5. Uncheck all the boxes (Vista users: Uncheck all boxes except "Run As Administrator.")
6. Click Apply
7. Click OK
If these solutions do not resolve this issue, please contact Rhapsody Technical Support