» Home > Games > RealArcade > Answers
games logo

RealArcade and GamePass Customer Support

Why couldn't I download a game that I purchased?
If you can't download the game you bought from RealArcade, you can remove your temporary Internet files or adjust your firewall software. In most cases, one of these actions should resolve the problem.

Solution 1: Remove temporary Internet files.

If you have game download problems, such as a download screen flash displays but the software doesn't actually download, try clearing out your Temporary Internet files:

1. Click the Windows Start button.
2. Go to Programs (or All Programs).
3. Go to Accessories.
4. Go into System Tools.
5. Click on Disk Cleanup.
6. Select the C: drive and click OK.
7. Make sure Temporary Internet Files is selected, and click OK again to delete the selected locations.
8. Try the download again.

Solution 2: Adjust your firewall software to allow the download.

If you think your firewall is blocking your game, please click here for instructions.

Article Options
Print  Print