On August 14, 2000, RealNetworks released RealJukebox 2 for Windows. If you have a beta version, please update to the final release version. The final release version fixes many of the issues that customers have encountered with beta versions of RealJukebox 2.

For questions about billing, shipping, refunds or your account, check our Customer Service Frequent Questions.

Downloading and Installing

1. What are the system requirements for RealJukebox 2?

2. How do I install RealJukebox 2?

3. When does RealJukebox 2 beta expire?

4. How do I prevent RealJukebox 2 from loading when Windows starts?

5. When installing, why do I receive the error message "Sete3260.dll corrupt or missing"?

Web Browser Configuration

• How do I manually configure Netscape 6 to work with RealJukebox?

General Questions

1. What is new in RealJukebox 2?

2. What are the differences between RealJukebox 2 Basic and RealJukebox 2 Plus?

3. How do I find the Preferences dialog box in RealJukebox 2?

4. Should I make a Security Key Backup?

5. How do I reduce the amount of system resources used by RealJukebox 2?

6. How do I set a different program to play MP3 files whenever I double-click them?

7. How do I restore my music database when reverting from RealJukebox 2 to RealJukebox 1.x?

8. Why do I get the error message "No components are available to play the following track"?

Playback and Creation Questions

1. What types of media does RealJukebox 2 play?

2. Why do I receive missing plug-in errors when I try to play recorded tracks with RealJukebox 2?

3. Where does RealJukebox 2 save music I record or download?

4. Can I play RealJukebox 2 files with RealPlayer?

5. I have recorded music with RealJukebox 2 on one machine. Can I play the music on other machines?

6. I chose the MP3 recording format in RealJukebox 2 Preferences. Why do my recorded files have a .rmx extension?

7. What is Variable Bit Rate (VBR)?

8. Why am I able to hear tracks during recording, but unable to hear them during playback?

Devices/Storage

RealJukebox 2 has plug-ins to transfer to the following portable devices:

• Creative Nomad 32/64 Player
• Creative Nomad Jukebox Player
• Diamond Rio 300 Player
• Diamond Rio 500 Player
• Panasonic SD Audio Player
• Philips Rush Player
• Pontis SP504 MP3 Player
• Samsung Yepp NEU Player
• Sony Portable Devices
• Thomson/RCA Lyra Player

CD Drives (CD-ROM, CD-R, CD-RW, and DVD-ROM)

1. Why do I receive the error message "No Update Available" when I try to download the Adaptec CD Creator plug-in for RealJukebox 2?

2. Why does RealJukebox 2 display <Please Insert Audio CD> with an audio CD in the drive?

3. Why am I unable to use digital recording with RealJukebox 2?

4. I have more than one CD-ROM drive connected to my computer. How do I use a specific CD-ROM drive with RealJukebox 2?

5. Why doesn't the Adaptec CD-R plug-in work with RealJukebox 2?

6. Why do I receive a "device is not ready" error when selecting to transfer tracks to a CD-R disc with RealJukebox 2?

7. How do I get optimal performance with the RealJukebox 2 Adaptec CD-R plug-in?

8. Why am I unable to burn certain file types onto my CD-R with RealJukebox 2?

9. Why are other people unable to read my custom CD?

10. Why do my transferred tracks appear queued in RealJukebox 2 even though I have removed the disk or started queuing new tracks?

Skins

1. What are RealJukebox 2 skins?

2. How do I switch skins in RealJukebox 2?

3. Where can I get more skins for RealJukebox 2?

4. How can I create my own skins for RealJukebox 2?