Upgrading and Installing

1. What are the system requirements for RealPlayer 7 Basic?

   To use RealPlayer 7 Basic, you need the following:

   • A Mac OS or Windows (95, 98, or NT 4.0) computer
   • 32 MB RAM for Mac OS and 16 MB of RAM for Windows
   • A hard drive with at least 30 MB of free space
   • A video card capable of displaying 65,000-colors
   • An Internet connection & web browser

   Windows minimum system requirements

   • 90 MHz Intel Pentium processor (or equivalent)
   • Windows 95
   • 16 MB RAM
   • 30 MB free space on your hard disk
   • 16-bit sound card and speakers
   • 65,000-color video display card
   • 14.4Kbps modem (audio only); 28.8Kpbs modem (video)
   • Internet connection and web browser (Internet Explorer or Netscape Navigator)

   Windows recommended system requirements

   Audio and video performance will increase if your computer meets or exceeds the following:

   • 120 MHz or faster Intel Pentium processor (or equivalent)
   • Windows 95, Windows 98, or Windows NT 4.0 with Service Pack 3
   • 32 MB RAM
   • 30 MB free space on your hard disk
   • 16-bit sound card and speakers
   • 65,000-color or better video display card
   • 28.8Kbps or faster modem
   • Internet connection and web browser (Internet Explorer or Netscape Navigator)

   Mac OS minimum system requirements

   • PowerPC 604 processor (200 MHz or faster)
   • Mac OS 8.1 or later
   • 32 MB RAM and 65 MB virtual memory.
   • 25 MB free space on your hard disk
   • 14.4Kbps modem (audio only); 28.8Kpbs modem (video)
   • Internet connection and 4.0 browser (Internet Explorer or Netscape Navigator)

   Mac OS recommended system requirements

   Audio and video performance will increase if your computer meets or exceeds the following:

   • PowerPC G3 processor (233 MHz or faster)
   • Mac OS OS 8.1 or higher
   • 64 MB RAM and 65 MB virtual memory
   • 25 MB free space on your hard disk
   • 28.8Kbps or faster modem
   • Internet connection and 4.0 browser (Internet Explorer or Netscape Navigator)

   Note: Higher bit rate content will not perform well on a lower end Macintosh with a minimum amount of RAM. We recommend playing higher bit rate content on a Macintosh with a 233 MHz (or faster) PowerPC G3 processor (e.g., iMac, iBook, or G3 and G4 models).

   We recommend that you use RealPlayer 7 with Virtual Memory turned on and allocated to at least 65 MB. As a general rule, please do not run many programs while using RealPlayer 7 for Macintosh with high bit rate content.

2. Does RealPlayer 7 Basic automatically overwrite older versions of RealPlayer?

   RealPlayer 7 will automatically overwrite RealPlayer G2. It is not possible to have both RealPlayer 7 and RealPlayer G2 installed on the same computer. All your custom channels and favorites will migrate from RealPlayer G2 to RealPlayer 7.

   RealPlayer 7 will not overwrite RealPlayer 5.0 and earlier unless you install RealPlayer 7 into the same folder as the older version.

3. When does the RealPlayer 7 Basic beta expire?

   RealNetworks intentionally sets an expiration date in both the beta installation program and RealPlayer 7 Basic beta executable file. All our beta programs expire to remind our customers to update to the latest beta or final release of the RealPlayer. Final release versions do not expire.

   The RealPlayer 7 beta will expire 120 days after it was released. There are two ways to update your copy:

   1. If your copy of RealPlayer 7 has not yet expired, start RealPlayer 7, click Help, and choose Check for Update.

   2. If your copy of RealPlayer 7 has already expired, check the RealNetworks download page.

4. Why am I having problems after removing RealPlayer 7 and reinstalling RealPlayer G2 for Windows?

   If you have RealPlayer 7 (Basic or Plus) and RealJukebox (Basic or Plus) installed on your system and decide to revert back to RealPlayer G2, you must also uninstall RealJukebox.

   Because RealJukebox requires some RealPlayer components, it will "lock" those RealPlayer components, preventing the RealPlayer G2 installer from overwriting them during the reinstall.

   If you...

   1. Leave RealJukebox installed and reinstall RealPlayer G2 over RealPlayer 7

      -OR-

   2. Leave RealJukebox installed, uninstall RealPlayer 7, and reinstall RealPlayer G2

   The RealPlayer 7 components cannot be replaced with the RealPlayer G2 components. This results in a partial install containing both RealPlayer 7 and RealPlayer G2 components, which causes compatibility problems.

   To correct this problem, you must uninstall RealJukebox and RealPlayer 7, then reinstall RealJukebox and RealPlayer G2.

   Note: Be sure you write down your serial number(s) before you uninstall Plus versions of RealPlayer or RealJukebox. You can locate the serial number by choosing About... from the Help menu. If you need to download a new copy of RealPlayer Plus or RealJukebox Plus, contact Customer Service at http://service.real.com/

   This issue will be corrected in a future release of RealPlayer 7.