Known Issues

1. 16Kbps audio plays slowly on IBM Aptiva computers running Windows 98.

   If you are using RealPlayer 7 under Windows 98 on an IBM Aptiva, and sound plays slow, do the following:

   1. From the View menu, choose Preferences.
   2. Click the Performance tab.
   3. Click the Settings button in the Sound card compatibility section.
   4. Select the Disable custom sampling rates check box.
   5. Click OK in the Sound Card Compatibility dialog box.
   6. Click OK in the Preferences dialog box.

2. How do I clear entries from the location bar history in RealPlayer 7 Basic?

   It is not possible to remove entries from the location bar in RealPlayer 7.

3. You must quit all open programs, including older versions of RealPlayer, before installing RealPlayer 7 Basic for Mac OS.

   The RealPlayer 7 installer (or your Macintosh) may stop responding if you attempt to install while running an older version of RealPlayer.

   Please make sure that you quit all programs, including any previous version of RealPlayer, before installing RealPlayer 7.

4. Audio and video playback are out of synch at the start of high bit rate content on Mac OS.

   When you play RealMedia with a bit rate of 150Kbps or higher, the audio and video will not be synchronized during the first 5-10 seconds. After approximately 5-10 seconds, this problem goes away for the duration of the clip.

5. The mouse pointer remains a "wrist watch" after I play content on Mac OS.

   After you start a clip in RealPlayer 7, the mouse pointer changes to the Mac OS "wrist watch" but does not switch back to an arrow.

   The mouse pointer will revert to an arrow if you move it outside the RealPlayer 7 window or click on the Mac OS desktop.

6. Why do I get "out of memory" errors when I play clips that last an hour or more with RealPlayer 7 Basic for Mac OS?

   If you have only 32 MB of RAM installed on your Macintosh, and you play a clip that lasts an hour or more, you may receive an "out of memory error." Many early iMac computers came with only 32 MB of RAM and will often experience this problem.

   You can switch to Compact mode (accessible from the View menu) to reduce the amount of system resources required by RealPlayer 7 during playback.

   Installing more RAM in the Macintosh will also help.

7. How do I manually resize the window on RealPlayer 7 Basic for Mac OS?

   While there is no visible size box in the lower right corner of RealPlayer 7 for Mac OS, you can still resize the RealPlayer 7 window by clicking in the lower right corner and dragging. You may need to experiment to find the precise location of the resize area.

8. Why can't I fast forward or reverse through streamed MP3 files in RealPlayer 7 Basic?

   When you access MP3 files that are streamed across the Internet with the HTTP protocol, RealPlayer 7 identifies the MP3 file as a "Live" clip. Live clips cannot be "searched" using the Position Slider or the Fast Forward and Reverse buttons.

9. Why do MP3 files streamed over the Internet skip, never play, or suffer audio drop-outs in RealPlayer 7 Basic?

   Most MP3 files require considerable bandwidth in order to stream reliably across the Internet (rather than directly from a hard drive). If a MP3 file is being streamed with the HTTP protocol, and the MP3 file was originally recorded with a high quality bit rate, the MP3 file may not stream reliably. This is because the maximum bit rate throughput of the HTTP protocol is 80Kbps, which is insufficient bandwidth to stream most MP3 files.

   If you are using a 56k modem, a 56k single ISDN connection, or anything slower, you will have problems playing streamed MP3 files reliably.