Frequently Asked Questions
For questions about billing, shipping, refunds or your account, check our Customer Service Frequent Questions.
Downloading and Installing
- What are the system requirements for RealPlayer
- Does RealPlayer 8 automatically overwrite older versions of RealPlayer?
- How do I configure Preferences in RealPlayer
- How do I prevent RealPlayer 8 Basic from loading
when Windows starts?
- What types of media does RealPlayer 8 Basic
- Is it possible to decrease the amount of system
resources used by RealPlayer 8 Basic?
- How do I clear entries from the location
bar history in RealPlayer 8 Basic?
- How do I disable the flashing StartCenter icon and prevent the update dialog box from appearing when I use RealPlayer 8 Basic for Windows?
- How do I configure RealPlayer 8 Basic to
work with a network firewall?
- Why do I receive a "missing plug-in"
error when I type an address into the Location bar in RealPlayer 8 Basic?
- Why is RealPlayer 8 Basic still rebuffering
or giving poor playback from many sites?
- What can I do to improve the video image during
- What can I do if the audio sounds like it is
being played too fast or too slow?
- Why do I have problems with video or system freezes when playing video content with RealPlayer Basic 8 for Windows?
- Why is Delete disabled when I try to
delete the last folder in the My Favorites tab in RealPlayer 8?
- Why does 16Kbps audio play slowly on IBM
Aptiva computers running Windows 98?
- You must quit all open programs, including
older versions of RealPlayer, before installing RealPlayer 8 for Mac OS.
- Audio and video playback are out of synch
at the start of high bit rate content on Mac OS.
- The mouse pointer remains a "wrist
watch" after I play content on Mac OS.
- Why do I get "out of memory" errors
when I play clips that last an hour or more with RealPlayer 8 for Mac OS?
- How do I manually resize the window on RealPlayer
8 for Mac OS?
- Why can't I fast forward or reverse through streamed MP3 files in RealPlayer 8?