Known Issues

1. Why is Delete disabled when I try to delete the last folder in the My Favorites tab in RealPlayer 8?

   If there is only one folder in the My Favorites tab the option for Delete is grayed out and not selectable. RealPlayer 8 requires at least one folder in the My Favorites tab. As an alternative to deleting the folder itself, you can rename it and delete the contents of the folder.

2. Why does 16Kbps audio play slowly on IBM Aptiva computers running Windows 98?

   If you are using RealPlayer 8 under Windows 98 on an IBM Aptiva, and sound plays slowly, do the following:

   1. Click the View menu and choose Preferences.
   2. Click the Performance tab.
   3. Click the Settings button in the Sound card compatibility section.
   4. Select the Disable custom sampling rates check box.
   5. Click OK in the Sound Card Compatibility dialog box.
   6. Click OK in the Preferences dialog box.

3. You must quit all open programs, including older versions of RealPlayer, before installing RealPlayer 8 for Mac OS.

   The RealPlayer 8 installer (or your Macintosh) may stop responding if you attempt to install while running an older version of RealPlayer.

   Please make sure that you quit all programs, including any previous version of RealPlayer, before installing RealPlayer 8.

4. Audio and video playback are out of synch at the start of high bit rate content on Mac OS.

   When you play RealMedia with a bit rate of 150Kbps or higher, the audio and video may not be synchronized during the first 5-10 seconds. After approximately 5-10 seconds, this problem goes away for the duration of the clip.

5. The mouse pointer remains a "wrist watch" after I play content on Mac OS.

   After you start a clip in RealPlayer 8, the mouse pointer changes to the Mac OS "wrist watch" but does not switch back to an arrow.

   The mouse pointer will revert to an arrow if you move it outside the RealPlayer 8 window or click on the Mac OS desktop.

6. Why do I get "out of memory" errors when I play clips that last an hour or more with RealPlayer 8 for Mac OS?

   If you have only 32 MB of RAM installed on your Macintosh, and you play a clip that lasts an hour or more, you may receive an "out of memory error." Many early iMac computers came with only 32 MB of RAM and will often experience this problem. If your Macintosh has only 32 MB of RAM you must set Virtual Memory to on at 64 MB.

   You can also switch to Compact mode (accessible from the View menu) to reduce the amount of system resources required by RealPlayer 8 during playback.

   Installing more RAM in the Macintosh will also help.

7. How do I manually resize the window on RealPlayer 8 for Mac OS?

   While there is no visible size box in the lower right corner of RealPlayer 8 for Mac OS, you can still resize the RealPlayer 8 window by clicking in the lower right corner and dragging. You may need to experiment to find the precise location of the resize area.

8. Why can't I fast forward or reverse through streamed MP3 files in RealPlayer 8?

   When you access MP3 files that are streamed across the Internet with the HTTP protocol, RealPlayer 8 identifies the MP3 file as a "Live" clip. Live clips cannot be "searched" using the Position Slider or the Fast Forward and Reverse buttons.