In some instances, it may be necessary to remove your RealNetworks software and reinstall a fresh copy. The ".g2cln.exe" program, included with RealPlayer, is designed to remove all RealNetworks G2-based programs from Windows and provide a clean environment in which to reinstall RealNetworks products.

In this process, you will do the following:

A. Backup your RealJukebox Security Key
B. Backup custom or downloaded RealJukebox Skins
C. Record your serial number(s) for RealJukebox and RealPlayer Plus
D. Uninstall RealDownload
E. Run the .g2clean uninstaller
F. Reinstall RealNetworks software
G. Restore your RealJukebox Skins

If you have trouble during any part of this process, please contact RealNetworks technical support for assistance.

Note: When you run .g2cln.exe, the following RealNetworks products will be removed from your hard drive, if present:

1. RealPlayer G2, 7, 8
2. RealJukebox 1.0, 1.1, and 2
3. RealSlideshow
4. RealProducer
5. RealEncoder
6. RealSDK
7. Any programs stored in the C:\Program Files\Real folder, including RealDownload and any RealGames installed in that folder. These programs will not be completely uninstalled but will no longer work after running the g2cln program.

Note: RealServer and the "My Music" folder are not removed by this program.

STEP A - Backup the security key.

To ensure playback of all secure and encrypted music files, backup the RealJukebox Security Key. You will need a floppy disk for this task.

RealJukebox 1.x:

1. Start RealJukebox 1.x.
2. Click the Options menu and choose Backup Security Key.
3. Insert the floppy disk and click OK.

RealJukebox 2:

1. Start RealJukebox 2.
2. Click the Tools menu and choose Preferences.
3. Click the Music Files tab.
4. Click the "Backup Security Key" button.
5. Insert the floppy disk and click OK.

STEP B - Backup custom or downloaded RealJukebox Skins

1. Open the C:\Program Files\Real\RealJukebox folder.
2. Click once on the Skins folder.
3. Click the Edit menu and choose Copy.
4. Right mouse-click anywhere on the Windows Desktop and choose Paste from the shortcut menu.

STEP C - Record the serial numbers for any Plus versions of products you have purchased from RealNetworks.

For example, if you have RealJukebox Plus, write down the serial number before proceeding. The serial number can be located by choosing "About RealJukebox Plus" from the Help menu in RealJukebox Plus.

STEP D - Manually remove RealDownload

1. Click the Start button, choose Programs, Real, RealDownload, and then Uninstall RealDownload.
2. Click Yes when prompted to continue.

STEP E - Run .g2cln.exe

In order to run .g2cln.exe, you must first enable the "Show all files" option in Windows Explorer.

To enable the "Show all files" option, do the following:

1. Click the Start button, choose Programs, and then Windows Explorer.
2. Click the View menu and choose Options.
3. Click Show all Files.
4. Click the OK button.

The .g2cln.exe program is a hidden file located in the C:\Program Files\Real\RealPlayer\Setup folder. Double-click the .g2cln.exe icon and a MS-DOS window with the following warning will appear:

Warning: This application removes all RealNetworks G2 applications and files from your computer. If you wish to delete ALL RealNetworks application files, enter "Y" to continue or "N" to exit.

Press the "Y" key and then press Enter to start the uninstall process. When the uninstall process is finished, delete the C:\Program Files\Real folder and empty the Recycle Bin.

RealNetworks products have now been removed from your computer.

STEP F - Reinstall RealJukebox and other RealNetworks applications

If you do not have your original installer files, you may download them directly from RealNetworks:

RealPlayer, RealJukebox, RealDownload, RealGames:
http://www.real.com

All other RealNetworks products:
http://www.realnetworks.com

Note: you must have a serial number to download Plus versions of RealNetworks products. If you have difficulty downloading an installer, please contact RealNetworks technical support for assistance.

STEP G - Restore skin files after reinstalling RealJukebox.

To restore custom RealJukebox skins, do the following:

1. Locate the Skins folder copied to the Windows Desktop.
2. Right mouse-click the Skins folder and choose Cut from the shortcut menu.
3. Click the Start button, choose Programs, and then Windows Explorer.
4. Double-click the C:\Program Files\Real\RealJukebox folder.
5. Click the Edit menu and choose Paste.
6. Click Yes if prompted to replace the existing folder.

After following these steps, you will have cleanly restored RealJukebox and RealPlayer to your system.