When You Are Having Trouble with the Form
We are in the process of implementing a new customer contact system. During this process there may be occasional technical problems. We apologize for the inconvenience and recommend these steps.
- Wait 10-15 minutes then try submitting again.
- If the submission process still fails, use the link below to send us an email with the following details.
- What browser and version are you using to submit your request?
- When in the process did the submission fail?
- Did an error message appear, and if so, what did it say?
- For what product are you requesting support?
- What is the detailed description of the problem you are experiencing?
When we receive your email we will reply with a solution as quickly as possible. We will also add your form information to our feedback loop for improving the forms.
Email Customer Relations Form Support
Sincerely,
Customer Relations
RealNetworks, Inc.