Real End-of-Life (EOL) Policy Statement

Real is committed to providing high quality, supportable solutions to our customers.

The development of new and exciting product features influence the level, timing and character of demand for particular products. These factors and other ongoing core technical requirements, drive the need to introduce new products and integrations on a regular basis and to End Of Life older software versions as well as other products in a methodical manner. This notice specifically lists the Real software version that will be supported after the Version 11 release.

Real software and product support:

Support for Real products is provided for the current shipping major version. Support for the previous major version will be available for 1 year beyond the ship date of the latest release. Real support includes:

PRODUCTS CURRENTLY COVERED BY UPGRADES & SUPPORT

Product NameVersionSupported OS’sSupported?
Helix Mobile Server/Proxy 11.X
  • Solaris 8 and 9
  • Win 2003 Server
  • RHEL 4.0
 Yes
Helix Server/Proxy 11.x
  • Solaris 8 and 9
  • Win 2003 Server
  • RHEL 4.0
 Yes
Helix Mobile Producer 11.x
  • Windows 2K and XP
 Yes
RealProducer 11.x
  • Windows 2K and XP
  • Linux 2.4 and 2.6
  • RHEL 9 (Linux)
  • SUSE 9 (Linux)
 Yes
RealProducer 10.x
  • Windows 98 SE, ME, NT4, 2000, and XP1,2
  • Linux 2.2, 2.4 with Glibc 2.1 or greater
  • Mandrake 7.2 or higher
  • Redhat 6.0 or higher
  • Slackware 7.0 or higher
  • SUSE 6.2 or higher
  • Debian 2.2r3 or higher
 Yes—EOL 12/01/2006*
Helix Universal Server/Proxy/Gateway-Mobile 10.x
  • Solaris 8
  • Linux 2.4.18
 Yes—EOL 12/01/2006*
Helix Mobile Producer 10.x
  • Windows 2K/XP
 Yes—EOL 12/01/2006*
Helix Universal Server/Proxy/Gateway 9.x
  • Windows 2K/NT 4.0
  • Linux 2.4.18/gLibc 2.2.4
  • Solaris 8/9
 Yes—EOL 12/01/2006*
Helix DRM 10.x
  • Windows 2K/NT 4.0/XP Pro
  • Linux 2.4.18/gLibC 2.2.4
  • Solaris 2.7/8
 Yes-EOL 12/31/2007
RealPlayer Enterprise Manager 1.x
  • Solaris 2.7 and 2.8
  • Win 2K/XP/NT
  • Linux 2.0/2.2/2.4
 Yes

* RealNetworks security releases will continue to cover these software products until March 15, 2007

Upgrades:
If you are using an unsupported software version, we recommend that you download the latest version from your PAM site. If your U&S has expired, please contact your sales representative to activate your U&S contract, thereby allowing you upgrades to the latest version of our software.

Should you have questions about this e-mail, please contact customer support by visiting http://service.real.com/businessproducts/ and click on “Ask a Question”


Sincerely,
RealNetworks Product Support Teams



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