This section lists the documentation and other support options available for RealServer and associated RealNetworks products.
This guide explains how to run the standard RealServer on whatever operating system (platform) you are using. You will find this book at http://service.real.com/help/library/guides/server8/realsrvr.htm.
The Readme file flags late-breaking changes and other news related to RealServer. It also outlines general setup recommendations. You can view the latest version of this file at http://service.real.com/help/library/guides/server8/readme.html.
This white paper explains how to customize RealSystem Administrator for your own or third-party plug-ins. You will find this paper at http://service.real.com/help/library/whitepapers/wpaper.html.
Setting up RealServer to stream files past firewalls is a commonly performed task. Documentation on how to do this is presented at http://service.real.com/firewall/.
This guide covers the nuts and bolts of creating streaming media and discusses authoring techniques you can use for optimum file performance. To view this book, go to http://service.real.com/help/library/guides/production8/realpgd.htm.
This guide shows you how to use RealProducer to yield the highest possible quality of encoded content. You will find this book at http://service.real.com/help/library/encoders.html.
This document provides a detailed review of the significantly upgraded codecs that come with RealProducer 8. For a run-down of the best techniques for working with these codecs, see this blueprint at http://service.real.com/help/library/blueprints/8codecs/producer8codecs.html.
This guide fully documents RealProxy®. It explains how, in large-scale network deployments, RealServer works in tandem with RealProxy to reduce network traffic by eliminating redundant requests. You will find this book at http://service.real.com/help/library/guides/proxy/proxy.htm.
Sometimes, despite your team's best efforts, you will encounter a problem that you can not solve. RealNetworks offers two option for finding solutions to such problems: a comprehensive support program, and basic support.
The Platinum Service Program for RealServer assigns a Technical Account Manager (TAM) to you. This person works closely with you to help solve your problems and address your issues. You can learn more about this program at http://www.realnetworks.com/products/servers/platinum.html.
You can call or e-mail our Technical Support team at any time. For the specifics, see http://service.real.com/help/call.html.
The RealForum is a discussion board for users of the RealSystem. Dicussions about products, technologies, SDKs, and more can be found there. It is found here: http://realforum.real.com