RealNetworks wants your use of RealPlayer to be as easy and trouble free as possible. However, everyone needs help sometimes.
Below are several resources to assist you in resolving any problems you encounter.
Your first source for assistance when you have a question should be this manual or the Help file. To access Help, select Contents from your RealPlayer Help menu.
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| Help files can be updated online. To check for and download the latest Help files, click Help/Check for Updates. |
If you don't find your answer in Help or in this manual, RealNetworks has several other resources available on the Web (http://service.real.com).
The new Real.com Message Service offers RealPlayer Tips and Tricks delivered directly to your RealPlayer. To turn on Tips and Tricks, go to the Upgrade tab of your RealPlayer Preferences. Click Settings... in the Real.com Product Flashes section and then check RealPlayer Tips and Tricks. Learn more about RealPlayer messaging in Real.com Message Service.
Service and Support is available to answer your otherwise unanswered technical support questions. Service and Support can be reached via the Internet at http://service.real.com.
Customer Service is available to help you with questions about your order, delivery, or payment.
Customer Service is available from 8am - 5pm (Pacific Time), Monday through Friday, toll-free in the United States and Canada at 888-768-3248. Outside the United States and Canada, please dial 206-674-2650.
You can also contact Customer Service via the Service and Support Web pages by going to http://service.real.com.