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How do I completely uninstall RealOne Player and RealOne Music from my computer?

This document applies to:

- RealOne Player

The best way to uninstall RealOne Player and RealOne Music software is to uninstall using the standard Windows uninstall programs that you can access from the Start menu. However, if that does not work, you can use the r1pclean program to remove nearly all RealNetworks products from your computer.

Standard Uninstall

To uninstall RealOne Player using the standard program:

- Click the Start button, point to Programs, point to Real, then RealOne Player, and click Uninstall RealOne Player. Follow any prompts on the screen.

To uninstall the RealOne Music software using the standard program:

- Click the Start button, point to Programs, point to Real, then RealOne Player, and click Uninstall RealOne Music. Follow any prompts on the screen.

About Uninstalling Using r1pclean

If you need to completely uninstall and then reinstall RealOne Player to make it work normally again, use the special utility program called .r1pclean.exe to completely remove RealOne Player and other RealNetworks software from your computer. The .r1pclean.exe program deletes nearly all RealNetworks programs, including RealDownload, RealArcade, RealGames, RealSlideshow, RealProducer, RealEncoder, previous versions of RealPlayer, and other RealNetworks programs. It will not remove or disable your My Music folder or RealServer.

Before you run .r1pclean.

If you have RealNetworks programs that you want to install again after runnning .r1pclean, make copies of the install files. Copy those install files from your computer to a backup hard drive, CD-ROM, or other backup media. Also write down or print the serial numbers for those programs. To locate the serial number for a purchased RealNetworks program:

1. Start the RealNetworks program.
2. Click the Help menu and choose About.
3. The serial number is listed in the dialog box that appears.

If there is no serial number, you are using a free Basic version or a version that does not use a serial number. Remember that RealOne Player does not have a serial number; it uses your e-mail address to sign in to your account.

Run the .r1pclean.exe uninstall program.

To run the .r1pclean.exe program:

1. Click the Start button, point to Search, and click Find Files or Folders.
2. Type r1pclean.exe in the search box and click Search Now.
3. When Windows locates the file, double-click it. A MS-DOS window appears with a warning.
4. Press the Y key and then press ENTER to uninstall.
5. You will be asked if you want to keep your media database or not; for a complete uninstall press the Y key to keep it. See Deleting the Database below for more information.
6. If RealOne Music software is also installed, you will be asked if you want to leave all the registry keys associated with RealOne Music and leave the MCS database files. Press the Y key to keep them.

RealOne Player will now uninstall from your computer.

Deleting the Database

The media database keeps track of all your music files and playlists. Deleting it will not delete your music files, but you will have to recreate all your playlists again. You should only delete the database if it is corrupt and the cause of the problem.

Reinstall your RealNetworks Programs

RealOne Player can be downloaded by signing in to My Account at https://account.real.com/acct/login.html.

Other software purchased less than 12 months ago can also be downloaded from My Account.