RealNetworks, Inc. Releases Update to Address Security Vulnerabilities.

Updated June 10, 2004

RealNetworks Inc. has recently been made aware of security vulnerabilities that could potentially allow an attacker to run arbitrary code on a user's machine. While we have not received reports of anyone actually being attacked with this exploit, all security vulnerabilities are taken very seriously by RealNetworks Inc. Real has found and fixed the problem.

The specific exploits were:

• To fashion RAM files which corrupt the Player and which might allow an attacker to execute arbitrary code on a user's machine. Multiple issues were reported in this area.

Affected Software:

This issue affects the following Windows products:

• RealOne Player (English)
• RealOne Player v2 (all languages)
• RealPlayer 10 (English, German and Japanese)
• RealPlayer 8 (all languages)
• RealPlayer Enterprise (all versions, standalone and "as configured" by the RealPlayer Enterprise Manager)

Workaround:

To ensure that your Player is protected, we recommend installing the available updates.

UPDATES

Windows Players:

RealOne Player, RealOne Player v2 (all languages) and RealPlayer 10 (English, German, Japanese only) customers please use the following steps to update your Player:

1. In the Tools menu select Check for Update.
2. Select the box next to the "Security Update - June 2004" component.
3. Click Install to download and install the update.

RealPlayer 8 (version 6.0.9.584):

Because of code enhancements since the release of RealPlayer 8, there is no update for this product. We recommend, instead, updating your Player to RealPlayer 10 to take advantage of security updates built into, and available to, current players:

1. Go to the Help menu.
2. Select Check for Update.
3. Select the box next to the "RealPlayer 10" (English, German, or Japanese) or "RealOne Player" (other languages) component.
4. Click Install to download and install the update.
5. Then, follow steps outlined above for RealPlayer 10 to add any additional security fixes.

RealPlayer Enterprise Solution:

For information on RealPlayer Enterprise Manager, please contact your Technical Account Manager or RealNetworks Customer Support.

Acknowledgements:

RealNetworks would also like to acknowledge John Heasman, and Greg MacManus, as well as other contributors for bringing these exploits to our attention and to all those who subsequently worked with us to correct the vulnerabilities.

Warranty:

While RealNetworks Inc. endeavors to provide you with the highest quality products and services, we cannot guarantee and do not warrant that the operation of any Real product will be error-free, uninterrupted or secure. See your original license agreement for details of our limited warranty or warranty disclaimer.