Sometimes when you try to sign in to RealPlayer, you get an error like "Please verify and re-enter your email and password."

If you are also a Comcast Rhapsody customer, click here for password help.

This message appears for the following reasons:

- E-mail address is incorrect
- Password is incorrect
- You are not typing the full e-mail address
- You are using capital letters in the e-mail

To verify that your e-mail and password are correct, log into My Account. If you have forgotten either one, click here.

If you have the correct e-mail and password, log into RealPlayer. Make sure to use your full e-mail address in all lowercase letters.