Real Customer Supportbypass navigation Customer Support

Frequently Asked Questions about the Real Toolbar

Welcome to the Real Toolbar Customer Support page. This page contains the most frequently asked questions about the Real Toolbar.

 

What is the Real Toolbar?

The Real Toolbar helps you to search quickly and easily from any Web site and access RealOne links directly from Internet Explorer. Once installed, the Real Toolbar appears automatically under the Internet Explorer toolbar and increases your ability to find information from anywhere on the Web.

What are the system requirements for the Real Toolbar?

The minimum system requirements for running the Real Toolbar are as follows:

- Microsoft Windows (98SE, ME, NT, 2000 or XP)
- Microsoft Internet Explorer version 5.0 or later

How do I get the Real Toolbar?

The Real Toolbar is available at http://home.real.com/toolbar/.

I've already got the Real Toolbar. How did I get it?

The Real Toolbar is distributed with RealPlayer and RealArcade. If you have the toolbar, it is because you or someone using your computer installed RealPlayer or RealArcade and accepted the offer to install the Real Toolbar.

Does the Real Toolbar support other browsers, such as AOL?

The Real Toolbar can be installed only on Microsoft Internet Explorer version 5.0 or later.

The Real Toolbar is installed, but does not appear on the browser. How do I make it appear?

1. From your browser, click View, then Toolbars.
2. Select REALBAR from the list displayed.

Note: At this time, the Real Toolbar cannot be displayed on Windows NT.

How do I uninstall the Real Toolbar?

1. Click the DOWN ARROW to the right of the Real Toolbar logo to access the drop-down menu.
2. Select Uninstall.
3. When prompted, choose Yes to confirm.

How do I hide the Real Toolbar?

1. From your browser, click View, then Toolbars.
2. Click REALBAR from the list displayed. This removes the check mark next to RealOne and hides the Real Toolbar.

How do I make the Real Toolbar reappear?

1. From your browser, click View, then Toolbars.
2. Select RealOne from the list displayed. This places a check mark next to RealOne and displays the Real Toolbar.